Your Questions, Answered

Frequently Asked Questions

What happens if my cruise cannot dock due to weather and I can’t take the tour?

If you prepaid anything, your money will be refunded the same day through PayPal (same way you paid). PayPal can take a few days to process this.


If I am on a cruise, will I have enough time to do everything listed on the itinerary?

Absolutely yes! All of our tours are made for people that are on cruises, they are adjusted for sailing times. If you are at a hotel, you just have more time.

Have you ever missed a cruise ship?

NEVER! We have have worked at the cruise ports in Chile since the year 2000 and it’s our highest priority to get all of our passengers back to the port before their last tender. It’s a promise we have kept since the beginning.

How do I pay for your tours?

Our Puerto Montt tours can be paid in cash on the day of the tour and also prepaid through PayPal.

All of our other tours require prepayment of 50% and you pay the rest in cash on the day of the tour (USD, Euros or Chilean pesos).

You can send the PayPal payment to or go through the buying process on our website which is the same thing.

What time do you pick us up?

We send detailed meeting instructions at least 30 days before the tour of our cruise passengers because each cruise ship has different disembarkation times.

If you need to be picked up at a hotel, you will be called the evening before at your hotel for pick-up time.

What time does the tour end?

If you are on a cruise, your tour ends 60 minutes before the last tender boat (or 6 hours of tour). If you are at a hotel and have a flight to catch inform us beforehand so we may begin and end the tour accordingly.

In what languages do you offer your tours?

We offer tours in English and Spanish everyday. We offer tours in German and Portuguese as well upon request (must request before the tour and receive confirmation).

If you still have pending doubts after going through the FAQ page, please get in touch with us directly and we will provide answers. We are always happy to hear from our clients, so give us a call!I You can reach us though our Facebook page by clicking on here: or e-mail us at